We are constantly striving to provide you with simple & easy ways for you to order your own customized products online through our website. However, we have many alternative methods to place your order as well. We know you may still have questions on how to best place your order. Please see below for instructions/options:
SHIPPING COSTS - Shipping rates can vary. Your final shipping total will be displayed during the Checkout process before your payment is made. However, if you have further questions regarding shipping, please Click here to view our shipping information page and policies regarding Free Shipping options available.
30-DAY RETURNS - 100% Customer Satisfaction is always our goal! If any items arrive damaged or are incorrect based on your order, please contact us immediately and we will issue a credit or send a replacement as quickly as possible. For all other reasons, we do allow 30 days from date of purchase for you to return an item for any reason for a full refund or replacement (excluding shipping & handling); however, if your item is personalized, we cannot accept returns unless the item differs from your design proof approved by you (See Design Proofs).
NO TAX (except NM) - We do not charge sales tax on any order purchased that is being shipped outside New Mexico. New Mexico residents are required to pay a tax rate based on rates at our office location in Santa Fe county.
SECURE CHECKOUT - Your information is kept strictly confidential and is never shared with any vendors. During our checkout process, your final step will be to enter your credit card information where you will be taken to a secure website where your card will be processed securely.
Placing an order via srfavors.com website is easy. Just click on the item of your choice and follow these simple steps:
2. Place order via Email:
Please email your desired products with shipping options to firstname.lastname@example.org. An invoice will then be returned to you that will include product totals with the online payment instructions within 1 business day. Your order will not be processed until after we have received your payment. See our payment options.
3. Place order via Fax:
Please fax your desired products, your contact email with shipping options to (888) 637-1559. An invoice will then be returned to you that will include product totals with the online payment instructions within 1 business day. Your order will not be processed until after we have received your payment. See our payment options.
4. Place order via Phone:
5. Place order via Mail:
PAYMENT OPTIONS - All orders are payable only in US Dollars. We accept online: VISA, Mastercard, Discover & American Express. You may also pay via PAYPAL (send payments to email@example.com - integrated checkout with PAYPAL is coming soon). Finally, we accept Personal or Company Checks, Cashier's Checks or Money Orders through the mail (please allow up to 5 business days for funds to clear once payment is received). All checks and money orders must be made payable to: S&R Favors and sent to 2409 S. Halifax Way; Aurora, Colorado 80013.
DESIGN PROOFS - All customized items require a design proof. Design proofs are provided via e-mail and are in the form of a .jpg image attachment. All proofs are sent from firstname.lastname@example.org (so please accept this address within your junk mail folder options). Your approval is required on all proofs before processing will begin. Once your approval is received, returns based on personalization will no longer be accepted - so please review all proofs thoroughly for any errors or misspellings.
STATUS OF AN ORDER - We do not currently have online order status available - however, you are welcome to send us an e-mail to email@example.com or call us toll-free at 877-635-3361 to check on an order status. You will receive a shipping notice via e-mail with tracking numbers once orders are ready to ship.
DESIGN CODE? - Many of our items have optional designs for you to choose from. All of our example designs, poems, etc. are assigned a code. You can enter this code anywhere in your personalization fields, but is strictly optional. Feel free to request any type of design or text within the personalization fields with or without a code. Remember, a design proof will be sent to you via e-mail before your order is printed/shipped.
WHY MINIMUM QUANTITIES? - Many of our personalized items require a minimum quantity purchase. The reason for this is so we can offer free customization on all of our products - the minimum quantity covers the basic expenses for putting together a design proof for you. We do offer price breaks on larger quantity orders. If you require a bulk order (usually 1000 or more items), please contact us for special pricing. We also accept deposits on large orders (over $150) if you do not wish to pay the full amount before viewing your design proof, Click here for details on deposits.
PHOTO SUBMISSION - We currently do not have a way to submit your photos online. However, you can send us your photos via e-mail at firstname.lastname@example.org.
NOT ENOUGH ROOM - Our item pages include text boxes for you to type your personalized information. However, if you do not have enough room, please feel free to send your information via e-mail to email@example.com.
LARGE ORDER DEPOSIT - If you are planning on a large order and would like to see your proof designs before purchasing, please contact us and we can setup a deposit (usually 10% for orders over $150). Once you have approved your design, we can then send you an invoice for the remaining balance or you can place your order online using your deposit code that will be sent to you. Deposits can only be made over the phone - please call us toll-free at 877-635-3361.
If you have any further questions, click here to visit our FAQ page. You can also send us an e-mail at firstname.lastname@example.org or contact us via phone toll-free at 877-635-3361. You can also fax your order to 888-637-1559.
Thank you for your interest in SR Favors!.